Summary/Objective
The Configuration Technician is a staff position that provides technical support assisting
end-users with new PC setup and reimaging existing machines.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform
essential functions

• Configure PCs for individual clients based on specified parameters. InTune, PDQ, and MDT experience is preferred.

• Re-image PCs for clients requiring an OS reload.
• Provide technical software, hardware, and network problem resolution to customer endusers in a call center or at a client site, under general supervision. This includes
performing question/problem diagnosis and guiding users through step-by-step
solutions.
• Act as the initial or second-level contact for all end-users requiring technical support.
• Answer help desk phone calls in high call volume situations (approximately once per
year).
• Assist less experienced technicians with technical problems.
• Communicate technical solutions clearly and professionally to junior and senior
technicians.
• Adhere to defined procedures and policies for resolving recurring tasks.
• Escalate sensitive or complex end-user problems to senior technicians.

Skills
• Perform any related work as required.
Competencies
• Technical Capacity.
• Problem Solving/Analysis.
• Initiative
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.

Supervisory Responsibility
This position has no supervisory responsibility.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, scanners, and copy machines.

Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit for long periods of time; stand; walk; use hands to type,
handle or feel; and reach with hands and arms. The employee is occasionally required to stoop,
kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific
vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus.

Position Type and Expected Hours of Work
This is a full-time position. Hours of work and days are typically Monday through Friday in one of
the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m.
Occasional deviations from these timeslots might be necessary depending on client or company
needs.

Travel
Occasional travel is expected for this position.

Required Education and Experience
• Intermediate understanding of desktop operating systems, various software applications,
and PC/Server/Network hardware.
• Intermediate understanding of principles and theories of network systems and
management.
• Intermediate understanding of Internet technologies and products.
• At least three years of technical work experience or equivalent education.
• At least two relevant technical certifications (e.g., A+, Network+ and Security+) or
equivalent experience.

Preferred Education and Experience
• Two or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.