Summary/Objective
The Solutions Specialist IV is a staff position that works closely with Project Managers to
develop in-depth technical plans to accomplish a stated project/company/client goal.

Perks of this role:

• Catered lunch every day. 
• Certification program with pay incentives.
• Excellent PTO program and flexibility. 
• Proactive and involved leadership.
• Fantastic learning environment to elevate skillset. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Reasonable accommodations may be made to enable individuals with disabilities to perform
  essential functions.
• Collaborate closely with Project Managers to plan and coordinate successful delivery of
  various company projects, including but not limited to new client installations, existing
  client upgrades, internal service enhancements, and process definition and
  implementation.
• Provide guidance and assistance to technical staff assigned to project-related tasks,
  taking ownership of tasks if necessary to meet deadlines.
• Ensure that technical plans are properly tracked by monitoring associated tickets and
  updating them frequently.
• Liaise with client executives to understand their technical problems and pain points and
  use this information to develop implementation plans with clear steps to migrate clients
  from their existing setup to BankOnIT Bankers Private Cloud.
• Adhere to defined procedures, policies, and templates to plan recurring projects.
• Monitor real-time events and multitask between various concurrent activities.
• Escalate sensitive or complex planning problems to management.
• Perform any other related work as required.

Competencies

• Group Policy Configuration and Management - Required
• Active Directory and Windows Registry Proficiency - Required
• Firewall/VPN Configuration
• Application Support and new Software installation - Required
• Soft skills and client relationship building
• Problem Solving/Analysis
• Proficient in understanding Networking Infrastructure

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment (both internally/externally) and travels in an automobile (or possibly an airplane). This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are variable, but typically Monday through Friday in one of the following timeslots:  7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Week-long on-call rotations may be required and will possibly have an alternate work schedule. Occasional evening and weekend work may be required as job duties demand.

 Travel

Occasional travel is expected for this position.

Required Education and Experience

• Advanced understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Advanced understanding of principles and theories of network systems and management.
• At least three years of technical work experience or equivalent education
• At least three relevant technical certifications (e.g., A+. Network+. Security+)

Preferred Education and Experience

• Five or more years of related technical work experience.
• Five or more relevant technical certifications (e.g., Network+, Security+, Server+, CCNA,
  and CCNP).
• General understanding of expectations and implementing clients under the BankOnIT
  Bankers Private Cloud model.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, with or without notice.