Summary/Objective

The Cyber Intelligence Technical Specialist I is a staff position accountable for ensuring continuity of computer system services for system users by providing real-time device monitoring and maintenance.

Hours: 11pm-8am

Sunday-Thursday

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Under general supervision, provide technical software, hardware, and network problem resolution performing question/problem diagnosis in a network operating center environment.
• Monitor real-time device status, circuit status, and events – responding as necessary.
• Communicate to clients any issues or down test.
• Address spam filtering and web content filtering requests.
• Create, filter, and close tickets.
• Communicate directly and persistently with various service vendors to hold them accountable for adherence to service levels.
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
• Follow defined procedures and policies to resolve recurring tasks.
• Escalate or involve senior technicians on more complex problems.
• Perform related work as required.
• Self-paced work environment.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Communication Proficiency.
• Team Player.
• Work Independently.
• Time Management.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. Cyber Intelligence is a 24/7 department staffed in three different shifts; therefore, days and hours of work are variable and could include overnight hours and/or weekends. 

Travel

No travel is expected for this position.

Preferred Education and Experience

• Associate’s (or higher) degree in computer science-related
• Two or more years of technical work experience.
• Relevant technical certifications (e.g., A+, Network+ and Security+).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.