Summary/Objective 

The Implementation Specialist is a staff position that works closely with Project Managers to develop in-depth technical strategies to accomplish a stated project & client goal.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work closely with Project Managers and solutions technicians to implement and coordinate the success of various company projects including, but not limited to, new client installations, existing client upgrades, internal service enhancements, and process definition and/or implementation.
• Provide guidance and assistance to technical staff assigned to work on project related tasks – assuming ownership of the tasks, if necessary, in order to meet deadlines.
• Track tickets associated with technical implementation and ensure all tickets are updated frequently.
• Interface directly with client executives to understand technical problems and pain points.
• Accumulate gathered information from conversations and assessments into a network review report to be used by the sales and implementation teams.
• Utilize gathered information to develop an implementation path with discreet steps necessary to migrate clients from their existing setup to the BankOnIT Bankers Private Cloud.
• Follow defined procedures, policies, and templates to implement recurring projects.
• Monitor real-time events and multi-task between various concurrent activities.
• Involve management on more sensitive or complex implementation problems.
• Perform related work as required.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.
• Research Capabilities.
• Attention to Detail.

Supervisory Responsibility

This position has no supervisory responsibility, though management of technical situation often includes coaching or guiding project team members.

Work Environment

This job operates in a professional office environment (both internally / externally) and travels in an automobile (or possibly an airplane). This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. This role routinely operates a company motor vehicle.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are variable, but typically Monday through Friday.  Potential weekly backup coverage rotations might be required. Implementation Specialist are expected to be on-call to assist with the successful completion of project tasks. Occasional evening and weekend work may be required as job duties demand.

Travel

Periodic travel may be required for this position.

Required Education and Experience

• Expert understanding of operating systems, various software applications and PC/Server/Network hardware.
• Expert understanding of principles and theories of network systems and management.
• Expert understanding of Internet technologies and products.
• Expert understanding of electrical safety procedure.
• At least five years of technical work experience or equivalent education.
• At least five relevant technical certifications (e.g, Network+, Security+, Server+, Microsoft, CCNA) or equivalent experience.
• Advanced understanding of Microsoft Active Directory, DNS, DHCP, Virtualization Platforms, DFS/Namespace management, and Storage management.
• Advanced understanding of servers, networking equipment, solving complex technical issues, Layer 2/3 networking devices, and VLAN configuration/setup.
• A demonstrated propensity towards and proficiency with customer end-user interaction.
• Intermediate experience implementing clients under the BankOnIT Bankers Private Cloud model.

Preferred Education and Experience

• Bachelor’s (or higher) degree in computer science related field.
• Ten or more years of related technology work experience.
• Ten or more relevant technical certifications (e.g. Network+, Security+, Server+, Microsoft, CCNP).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.