Summary/Objective 

The Build Room Supervisor position oversees the configuration and user management team to ensure new users and devices are configured accurately and in a timely manner.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Supervise day to day responsibilities of configuration team functions
• Determine work priorities and delegate tasks to technicians as needed.
• Communicate with clients regarding new equipment orders
• Serve as an escalation point with regards to configuration items
• Hold regular meetings with the configuration team
• Work with Build Room technicians to ensure adherence to departmental and company standards with regard to the execution of their jobs.
• Perform related work as required.

Competencies

• Technical Capacity.
• Organizational Proficiency.
• Ability to Mentor
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.
• Detail-Oriented/Precise.

Supervisory Responsibility

This position has direct reports and supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, shredders, laminators, and scanners. In addition, this role routinely uses shipping equipment such as dollies, scales, and packing essentials.  Further, this role routinely uses tools such as screwdrivers, plyers, compressed air, and flashlights to interact with computer hardware.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is required to stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday, 8:00 a.m. to 5:00 p.m., but could require occasional deviations.

Travel

Occasional travel is expected for this position – primarily in-town or between our branch offices.

Required Education and Experience

• Advanced understanding of desktop operating systems and various software applications.
• Advanced understanding of PC hardware, server hardware, and dedicated networking hardware.
• Advanced understanding of Internet technologies and products.
• Advanced understanding of electrical safety procedure.

Preferred Education and Experience

• Associate’s (or higher) degree in computer science-related field.
• Relevant technical certifications (e.g., A+, Network+, Security+ and Microsoft Endpoint Administrator).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.